Terms of Use

Last updated: February 27, 2026

These Terms of Use outline the legal agreement between you and PEOPLEfirst Talent & Retention Consulting LLC regarding your access to and use of our HR services, career coaching, and related offerings.

If you have any questions about these terms, you can contact us at [email protected].

Agreement to Our Legal Terms

We are PEOPLEfirst Talent & Retention Consulting LLC ("Company," "we," "us," or "our"). We operate HR services and career coaching, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at [email protected] or by mail to:

PEOPLEfirst Talent & Retention Consulting LLC
4122 Orchard Lane
Cincinnati, Ohio 45236
United States

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and PEOPLEfirst Talent & Retention Consulting LLC, concerning your access to and use of the Services. By accessing or using the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. Your continued use of the Services after the date such revised Legal Terms are posted will be deemed your acceptance of the changes.

Table of Contents

  • 1. Our Services

  • 2. Intellectual Property Rights

  • 3. User Representations

  • 4. Prohibited Activities

  • 8. Term and Termination

  • 9. Modifications and Interruptions

  • 10. Governing Law

  • 11. Dispute Resolution

  • 12. Corrections

  • 13. Disclaimer

  • 14. Limitations of Liability

  • 15. Indemnification

  • 16. User Data

  • 17. Electronic Communications, Transactions, and Signatures

  • 18. Miscellaneous

  • 19. SMS Terms of Service

  • 20. Contact Us

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). The Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

  • Access the Services; and
  • Download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please address your request to: [email protected]. We reserve all rights not expressly granted to you.

3. User Representations

By using the Services, you represent and warrant that:

  • You have the legal capacity and agree to comply with these Legal Terms.
  • You are not a minor in the jurisdiction in which you reside.
  • You will not access the Services through automated or non-human means.
  • You will not use the Services for any illegal or unauthorized purpose.
  • Your use of the Services will not violate any applicable law or regulation.

4. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. You agree not to:

  • Systematically retrieve data from the Services without permission.
  • Trick, defraud, or mislead us or other users.
  • Circumvent security-related features.
  • Disparage or harm us or the Services.
  • Upload viruses or malicious code.
  • Engage in automated use of the system.
  • Delete copyright or proprietary rights notices.
  • Attempt to impersonate another user or person.
  • Use the Services for unauthorized commercial purposes.
  • Engage in any other activity prohibited under our full list of prohibitions (which remains consistent with our internal policy and any referenced documentation).

8. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason.

9. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We cannot guarantee the Services will always be available or that access will be uninterrupted. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

10. Governing Law

These Legal Terms shall be governed by and defined in accordance with the laws of Ohio, United States. You irrevocably consent that the courts located in Hamilton County, Ohio shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms, except as otherwise set forth in the Dispute Resolution section below.

11. Dispute Resolution

Informal Negotiations

The parties agree to first attempt to negotiate any dispute, claim, or controversy related to these Legal Terms or the Services informally for at least sixty (60) days before initiating arbitration.

Binding Arbitration

Any dispute that cannot be resolved through informal negotiations shall be referred to and finally resolved by arbitration, with the following terms:

  • Number of arbitrators: 1
  • Seat of arbitration: Ohio
  • Language of proceedings: English
  • Governing substantive law: Ohio, United States

Arbitration shall be limited to the dispute between the parties individually. To the fullest extent permitted by law, no arbitration shall be joined with any other proceeding, and there shall be no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class action procedures.

12. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions or other information. We reserve the right to correct any errors, inaccuracies, or omissions at any time, without prior notice.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitations of Liability

IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Legal Terms; or (3) your violation of the rights of a third party.

16. User Data

You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of such data, and you hereby waive any right of action against us arising from any such loss or corruption.

17. Electronic Communications, Transactions, and Signatures

You consent to receive electronic communications from us, whether via email, website notices, or other electronic means. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing, and you hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services.

18. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. If any provision of these Legal Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Legal Terms and shall not affect the validity and enforceability of any remaining provisions. You may not assign any of your rights or obligations under these Legal Terms without our prior written consent.

19. SMS Messaging Terms

By providing your phone number and opting in to receive SMS communications from PEOPLEfirst Talent & Retention Consulting LLC, you agree to receive text messages related to our services.

SMS Use Cases

We may send SMS messages for purposes including but not limited to:

• Appointment reminders
• Service updates
• Customer support communications
• Career coaching or HR service updates
• Account notifications
• Administrative messages related to our services

SMS messaging will only be used to communicate information related to services you have requested or engaged with.


Opt-Out Instructions

You may opt out of receiving SMS messages from us at any time by replying:

STOP

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.


Help Instructions

For help, reply:

HELP

or contact us at:

[email protected]


Message Frequency

Message frequency may vary depending on your interactions with our services.


Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.


Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.


Age Restriction

You must be 18 years of age or older to participate in SMS communications with our services.


Privacy

We respect your privacy. Your phone number and personal information will be handled according to our Privacy Policy.

Privacy Policy:
https://choosepeoplefirst.com/privacy-policy

20. Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, you may contact us at:

[email protected]

PEOPLEfirst Talent & Retention Consulting LLC
4122 Orchard Lane
Cincinnati, Ohio 45236
United States